Terms & Conditions

1. Definitions

• "We / Us / Our / Lụa Công" — Lụa Công, a services provider registered and operating from Ho Chi Minh City, Vietnam.
• "User / You / Client" — any individual or business entity accessing our website or engaging our services.
• "Service" — AI integration advisory, team upskilling programmes, and digital transformation engagements offered by Lụa Công.
• "Agreement" — these Terms & Conditions, together with any programme-specific scope document or written confirmation of engagement.
• "Content" — all written materials, training resources, roadmaps, guides, and deliverables produced by Lụa Công.

2. Acceptance of Terms

By accessing our website or engaging Lụa Công's services, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please do not use our services.

Engaging our services requires that you are at least 18 years of age and have legal capacity to enter into binding agreements under Vietnamese law.

Where you are engaging on behalf of a business, you warrant that you have authority to bind that business to these terms.

3. Service Description

Lụa Công offers three programme types:

• AI for Small Business Starter Consultation — a 3-session advisory engagement covering AI tool assessment and recommendations.
• Team Upskilling: Working Alongside AI — a 7-week structured training programme for teams, including a 30-day follow-up session.
• Full Digital Transformation with AI Advisory — an 18-week engagement encompassing strategy, implementation, and training across an organisation.

Services are available to clients throughout Vietnam. Remote delivery is available for all programme types. Lụa Công reserves the right to decline engagements at its discretion.

4. User Responsibilities

You agree to:

• Provide accurate information when enquiring about or engaging our services
• Make key staff and decision-makers available for sessions as agreed
• Pay programme fees on the schedule agreed in writing
• Not share Lụa Công's proprietary materials with third parties without written consent
• Not use our services for any purpose that violates Vietnamese law

5. Intellectual Property

All materials produced by Lụa Công — including written summaries, training content, roadmaps, guides, and methodology frameworks — remain the intellectual property of Lụa Công unless otherwise agreed in writing.

Upon payment of programme fees, Lụa Công grants the client a non-exclusive, non-transferable licence to use deliverables internally for the purpose for which they were produced.

Clients may not reproduce, resell, or publicly share Lụa Công materials without express written permission.

6. Payment Terms

Programme fees are stated in Vietnamese Đồng (VND) and are fixed per programme type unless a scope adjustment is agreed in writing by both parties. Current pricing:

• Starter Consultation: 3.600.000 ₫
• Team Upskilling Programme: 15.200.000 ₫
• Full Digital Transformation: 28.500.000 ₫

Payment schedules are agreed at the time of engagement confirmation. Non-payment may result in suspension of programme delivery.

Cancellation and refunds: For cancellations made more than 7 business days before a programme start date, a full refund will be provided. For cancellations within 7 business days, a 50% refund applies. No refund is available after a programme has commenced, except where Lụa Công is unable to deliver the service as agreed.

7. Service Delivery Terms

Lụa Công will use reasonable endeavours to deliver programmes as described and within the agreed timeframes. Delivery may be affected by factors outside our control, including client availability, third-party platform issues, or unforeseen circumstances.

Programme scope, session scheduling, and specific deliverables will be agreed in writing prior to commencement. Any changes to agreed scope require written confirmation from both parties.

Lụa Công maintains confidentiality of all client information shared during engagements.

8. Disclaimers

Our services are provided in good faith based on current knowledge and available information. We do not guarantee specific business outcomes, revenue improvements, or productivity gains from implementing our recommendations.

Recommendations regarding AI tools reflect the landscape at the time of the engagement. The AI tool market changes rapidly; suitability of specific tools may change after programme completion.

Our advisory does not constitute legal, financial, or technical engineering advice.

9. Limitation of Liability

To the maximum extent permitted under Vietnamese law, Lụa Công's total liability for any claim arising from an engagement shall not exceed the fees paid by the client for that specific programme.

We are not liable for indirect, consequential, or speculative losses, including lost revenue, lost data, or reputational damage.

10. Indemnification

You agree to indemnify Lụa Công against claims, losses, and costs arising from your breach of these terms, misuse of our materials, or any unlawful act in connection with your use of our services.

11. Termination

Either party may terminate an engagement by written notice if the other party materially breaches these terms and fails to remedy the breach within 14 business days of written notice.

Provisions relating to intellectual property, liability, and dispute resolution survive termination.

12. Dispute Resolution

These terms are governed by the laws of the Socialist Republic of Vietnam. Disputes will first be addressed through good-faith negotiation between the parties.

If unresolved after 30 days of written notice, disputes shall be submitted to the jurisdiction of the competent courts of Ho Chi Minh City, Vietnam.

13. General Provisions

• Entire agreement: These terms, together with any programme-specific written agreement, constitute the complete agreement between the parties.
• Severability: If any provision is found to be unenforceable, remaining provisions continue in full effect.
• No waiver: Failure to enforce any provision does not constitute waiver of future enforcement.
• Assignment: You may not assign rights or obligations under these terms without our written consent.

14. Changes to Terms

We may update these terms periodically. The effective date at the top of this page reflects the current version. For active clients, material changes will be communicated directly. Continued use of our services after updated terms take effect constitutes acceptance.